The Impact of Service Quality on Customer’s Satisfaction in the Hotel Industry: A Case Study of El Djazair Hotel
| المصدر: | مجلة العلوم الانسانية |
|---|---|
| الناشر: | جامعة محمد خيضر بسكرة |
| المؤلف الرئيسي: | Hamadouche, Sofiane (Author) |
| المجلد/العدد: | س20, ع2 |
| محكمة: | نعم |
| الدولة: |
الجزائر |
| التاريخ الميلادي: |
2020
|
| الصفحات: | 927 - 948 |
| DOI: |
10.37136/1003-020-002-048 |
| ISSN: |
1112-3176 |
| رقم MD: | 1145147 |
| نوع المحتوى: | بحوث ومقالات |
| اللغة: | الإنجليزية |
| قواعد المعلومات: | HumanIndex |
| مواضيع: | |
| كلمات المؤلف المفتاحية: |
Hotel Industry | Service Quality | Customer Satisfaction | Internal Marketing | Relationship Marketing
|
| رابط المحتوى: |
عدد مرات التحميل
20
| LEADER | 01651nam a2200229 4500 | ||
|---|---|---|---|
| 001 | 1888398 | ||
| 024 | |3 10.37136/1003-020-002-048 | ||
| 041 | |a eng | ||
| 044 | |b الجزائر | ||
| 100 | |a Hamadouche, Sofiane |e Author |9 543186 | ||
| 245 | |a The Impact of Service Quality on Customer’s Satisfaction in the Hotel Industry: |b A Case Study of El Djazair Hotel | ||
| 260 | |b جامعة محمد خيضر بسكرة |c 2020 | ||
| 300 | |a 927 - 948 | ||
| 336 | |a بحوث ومقالات |b Article | ||
| 520 | |b This paper aims to highlight the importance of Service Quality on Customer’s Satisfaction. As a result, in order to provide the continuous improvement of service quality that will lead to customer satisfaction, the adoption of Internal Marketing and Relationship Marketing approach is required. The results show a positive correlation between internal service quality and employees’ satisfaction, as well as a positive correlation between employees’ satisfaction and customers’ satisfaction. | ||
| 653 | |a القطاع السياحي |a السياحة الجزائرية |a القطاع الفندقي |a الخدمات الفندقية |a التسويق الداخلي | ||
| 692 | |b Hotel Industry |b Service Quality |b Customer Satisfaction |b Internal Marketing |b Relationship Marketing | ||
| 773 | |4 العلوم الإنسانية ، متعددة التخصصات |6 Humanities, Multidisciplinary |c 048 |e Review of Human Sciences |f Mağallaẗ al-`ulūm al-’insāniyyaẗ |l 002 |m س20, ع2 |o 1003 |s مجلة العلوم الانسانية |v 020 |x 1112-3176 | ||
| 856 | |u 1003-020-002-048.pdf | ||
| 930 | |d y |p y |q n | ||
| 995 | |a HumanIndex | ||
| 999 | |c 1145147 |d 1145147 | ||
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