Supportive Organizational Culture of Communities of Practice and their Impact on Service Quality: Field Study in Hotels Biskra (Algeria)
| المصدر: | مجلة الاقتصاد الصناعي - خزارتك |
|---|---|
| الناشر: | جامعة باتنة 1 الحاج لخضر - كلية العلوم الاقتصادية والتجارية وعلوم التسيير - مخبر الدراسات الاقتصادية للصناعة المحلية |
| المؤلف الرئيسي: | Merabet, Kaouther (Author) |
| مؤلفين آخرين: | Agti, Djouhara Ali Mohammad (Co-Author) |
| المجلد/العدد: | مج11, ع1 |
| محكمة: | نعم |
| الدولة: |
الجزائر |
| التاريخ الميلادي: |
2021
|
| الصفحات: | 778 - 795 |
| ISSN: |
1112-7856 |
| رقم MD: | 1233841 |
| نوع المحتوى: | بحوث ومقالات |
| اللغة: | الإنجليزية |
| قواعد المعلومات: | EcoLink |
| مواضيع: | |
| كلمات المؤلف المفتاحية: |
Supportive Organizational Culture | Communities of Practices | Service Quality | Hotels Biskra (Algeria)
|
| رابط المحتوى: |
الناشر لهذه المادة لم يسمح بإتاحتها. |
| المستخلص: |
Corresponding This study aims to determine the impact of supportive organizational culture and communities of practice on Biskra (Algeria) hotels’ service quality. Supportive organizational culture was measured through its dimensions (communities of practices members motivation, management support, and knowledge culture); communities of practices was measured through (communities of practice activities and communities of practices identity); and the (SERVQAUL model) was adopted to measure a service quality. A sample of 109 employees within fifteen of twenty-two Hotels in Biskra city was used. Data were analyzed using AMOS 21.0 to determine the direct and indirect effect among study variables. This study confirms that supportive organizational culture has a positive direct effect on hotels’ service quality and communities of practice, and the indirect effect on hotels’ service quality. In turn, communities of practice have a positive direct effect on hotels’ service quality. The study recommendations are also proposed. |
|---|---|
| ISSN: |
1112-7856 |
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