المستخلص: |
A hospital environment is a complex system that requires appropriate allocation of human and material resources in order to optimize its effectiveness and efficiency. This paper utilizes a simulation model to investigate patients’ flow in a hospital, and how the resources are utilized to respond to the health care system. Results of the study provide insight to the management as to how the patient, doctors, paramedics and other non-clinical resources compete to respond to the health care needs. As an example of how to reduce patients’ queue time, the administrator may use the response surface results showing how to combine resources to improve resource deployment and enhance operational efficiency. Additionally, to be truly competitive in the healthcare market, hospital administrators must use a mix of strategies to respond to structural changes in the healthcare industry.
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