The Effect of Digitalizing the Services on the Improvement of the Public Service of the Public Administration: Empirical Study in the Directorate of Organization and Public Affairs of the Wilaya of Ouergla during 2013-2022
| المصدر: | مجلة بحوث الإدارة والاقتصاد |
|---|---|
| الناشر: | جامعة زيان عاشور بالجلفة - كلية العلوم الاقتصادية والتجارية وعلوم التسيير |
| المؤلف الرئيسي: | Attab, Keltoum (Author) |
| مؤلفين آخرين: | Ben Chaa, Halima (Co-Author) , Arar, Moufida (Co-Author) |
| المجلد/العدد: | مج5, ع4 |
| محكمة: | نعم |
| الدولة: |
الجزائر |
| التاريخ الميلادي: |
2023
|
| الشهر: | ديسمبر |
| الصفحات: | 213 - 230 |
| ISSN: |
2676-184x |
| رقم MD: | 1456432 |
| نوع المحتوى: | بحوث ومقالات |
| اللغة: | الإنجليزية |
| قواعد المعلومات: | EcoLink |
| مواضيع: | |
| كلمات المؤلف المفتاحية: |
Public Service | Digitization | Local Administration | Optimization | Reform
|
| رابط المحتوى: |
| المستخلص: |
The study aims to track the reality of public service in local units by analyzing the Authority's reform attempts to bring the administration closer to the citizen and enable him to participate in the service. The Directorate of Organization and Public Affairs of wilaya of Ouragla was picked as an example of decentralized practice in local administrative management during 2013 and 2022, how have the administrative changes benefitted Algeria's public service in general and the aforementioned Directorate in particular? Using a sample of 350 employees, an four -axis questionnaire, a descriptive, analytical, and statistical approach, as well as the use of the Ch2 test. the study's main premise, and assuming that the government's modernization efforts will be success ful The researcher came to the conclusion that there was a statistically significant relationship between the improvement of the public service offered on the one hand and the reform and modernization of the procedures and mechanisms applied by the Directorate of Organization and Public Affairs of Ouragla State on the other. Additionally, there is a statistically significant association between the use of current procedures and the large percentage of people seeking public assistance. The researcher also came to the conclusion that there was no statistically significant relationship between the improvement of the public service, the high number of people requesting public services, and the reform of administrative procedures, and the contribution of eadministration to these factors. |
|---|---|
| ISSN: |
2676-184x |
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