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The Effect of Digitalizing the Services on the Improvement of the Public Service of the Public Administration: Empirical Study in the Directorate of Organization and Public Affairs of the Wilaya of Ouergla during 2013-2022

المصدر: مجلة بحوث الإدارة والاقتصاد
الناشر: جامعة زيان عاشور بالجلفة - كلية العلوم الاقتصادية والتجارية وعلوم التسيير
المؤلف الرئيسي: Attab, Keltoum (Author)
مؤلفين آخرين: Ben Chaa, Halima (Co-Author) , Arar, Moufida (Co-Author)
المجلد/العدد: مج5, ع4
محكمة: نعم
الدولة: الجزائر
التاريخ الميلادي: 2023
الشهر: ديسمبر
الصفحات: 213 - 230
ISSN: 2676-184x
رقم MD: 1456432
نوع المحتوى: بحوث ومقالات
اللغة: الإنجليزية
قواعد المعلومات: EcoLink
مواضيع:
كلمات المؤلف المفتاحية:
Public Service | Digitization | Local Administration | Optimization | Reform
رابط المحتوى:
صورة الغلاف QR قانون
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LEADER 02934nam a22002417a 4500
001 2201762
041 |a eng 
044 |b الجزائر 
100 |9 771663  |a Attab, Keltoum  |e Author 
245 |a The Effect of Digitalizing the Services on the Improvement of the Public Service of the Public Administration:  |b Empirical Study in the Directorate of Organization and Public Affairs of the Wilaya of Ouergla during 2013-2022 
260 |b جامعة زيان عاشور بالجلفة - كلية العلوم الاقتصادية والتجارية وعلوم التسيير  |c 2023  |g ديسمبر 
300 |a 213 - 230 
336 |a بحوث ومقالات  |b Article 
520 |b The study aims to track the reality of public service in local units by analyzing the Authority's reform attempts to bring the administration closer to the citizen and enable him to participate in the service. The Directorate of Organization and Public Affairs of wilaya of Ouragla was picked as an example of decentralized practice in local administrative management during 2013 and 2022, how have the administrative changes benefitted Algeria's public service in general and the aforementioned Directorate in particular? Using a sample of 350 employees, an four -axis questionnaire, a descriptive, analytical, and statistical approach, as well as the use of the Ch2 test. the study's main premise, and assuming that the government's modernization efforts will be success ful The researcher came to the conclusion that there was a statistically significant relationship between the improvement of the public service offered on the one hand and the reform and modernization of the procedures and mechanisms applied by the Directorate of Organization and Public Affairs of Ouragla State on the other. Additionally, there is a statistically significant association between the use of current procedures and the large percentage of people seeking public assistance. The researcher also came to the conclusion that there was no statistically significant relationship between the improvement of the public service, the high number of people requesting public services, and the reform of administrative procedures, and the contribution of eadministration to these factors. 
653 |a تكنولوجيا المعلومات  |a رقمنة الخدمات  |a الخدمات العمومية  |a الإدارة العمومية 
692 |b Public Service  |b Digitization  |b Local Administration  |b Optimization  |b Reform 
700 |9 771665  |a Ben Chaa, Halima  |e Co-Author 
700 |9 771666  |a Arar, Moufida  |e Co-Author 
773 |4 الإدارة  |4 الاقتصاد  |6 Management  |6 Economics  |c 016  |e Management & Economics Research Journal  |f Mağallaẗ buḥūṯ al-idāraẗ wa al-iqtiṣād  |l 004  |m مج5, ع4  |o 2063  |s مجلة بحوث الإدارة والاقتصاد  |v 005  |x 2676-184x 
856 |u 2063-005-004-016.pdf 
930 |d y  |p y  |q n 
995 |a EcoLink 
999 |c 1456432  |d 1456432