HEdPERF: A New Service Quality Measurement Tool for the Higher Education Sector in Algeria
| المصدر: | مجلة بحوث الإدارة والاقتصاد |
|---|---|
| الناشر: | جامعة زيان عاشور بالجلفة - كلية العلوم الاقتصادية والتجارية وعلوم التسيير |
| المؤلف الرئيسي: | Assouli, Nacira (Author) |
| مؤلفين آخرين: | Bendjima, Omar (Co-Author) |
| المجلد/العدد: | مج6, ع2 |
| محكمة: | نعم |
| الدولة: |
الجزائر |
| التاريخ الميلادي: |
2024
|
| الشهر: | يونيو |
| الصفحات: | 447 - 469 |
| ISSN: |
2676-184x |
| رقم MD: | 1478538 |
| نوع المحتوى: | بحوث ومقالات |
| اللغة: | الإنجليزية |
| قواعد المعلومات: | EcoLink |
| مواضيع: | |
| كلمات المؤلف المفتاحية: |
Quality of Service | Higher Education | Quality Indicators | HEdPERF Scale
|
| رابط المحتوى: |
| LEADER | 02116nam a22002297a 4500 | ||
|---|---|---|---|
| 001 | 2222050 | ||
| 041 | |a eng | ||
| 044 | |b الجزائر | ||
| 100 | |9 784207 |a Assouli, Nacira |e Author | ||
| 245 | |a HEdPERF: |b A New Service Quality Measurement Tool for the Higher Education Sector in Algeria | ||
| 260 | |b جامعة زيان عاشور بالجلفة - كلية العلوم الاقتصادية والتجارية وعلوم التسيير |c 2024 |g يونيو | ||
| 300 | |a 447 - 469 | ||
| 336 | |a بحوث ومقالات |b Article | ||
| 520 | |b This study aims to test the possibility of using the HEdPERF scale to measure the quality of higher education services in Algeria, and to achieve the goal of the study, data was collected through the distribution of 370 questionnaires to students of Tahri Mohamed-Bechar University Algeria, and the study was conducted, between 2020 and 2022, and out of 370 questionnaires 202 questionnaires were obtained that are amenable to statistical analysis, where my program was used: Spss.V.25 and Smart PLS 3 are in the process of analysis. The study found that the structure of the five factors of the HEdPERF scale can be used to measure the quality of higher education services in Algeria, but after adjusting and adapting to the Algerian environment, based on the indicators of the quality of higher education services in Algeria, and therefore this study is the first of its kind in Algeria that uses the HEdPERF scale to measure the quality of higher education services. | ||
| 653 | |a التعليم العالي |a مؤشرات الجودة |a جودة الخدمات |a الجزائر | ||
| 692 | |b Quality of Service |b Higher Education |b Quality Indicators |b HEdPERF Scale | ||
| 700 | |9 595285 |a Bendjima, Omar |e Co-Author | ||
| 773 | |4 الإدارة |4 الاقتصاد |6 Management |6 Economics |c 023 |e Management & Economics Research Journal |f Mağallaẗ buḥūṯ al-idāraẗ wa al-iqtiṣād |l 002 |m مج6, ع2 |o 2063 |s مجلة بحوث الإدارة والاقتصاد |v 006 |x 2676-184x | ||
| 856 | |u 2063-006-002-023.pdf | ||
| 930 | |d y |p y |q n | ||
| 995 | |a EcoLink | ||
| 999 | |c 1478538 |d 1478538 | ||
عناصر مشابهة
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تقييم جودة خدمة التعليم العالي باستخدام نموذج أداء التعليم العالي HedPerf: دراسة ميدانية على طلبة جامعة قسنطينة 2 عبدالحميد مهري
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Inductive Study of Foreign Experiences in the Application of Total Quality Management in Higher Education : Conclusion of a Model Suggested for the Case of Algeria
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The Gap between Perceptions and Expectations for Measuring the Quality of Services Provided by the Higher Technological Institute in Matrouh
بواسطة: Osman, Abd Alrahman Osman Abd Alrahman منشور: (2017)
