Strategic Perspective of the Quality of Service under the Standards and Specifications of ISO 9000
| المصدر: | مجلة الاقتصاد الصناعي - خزارتك |
|---|---|
| الناشر: | جامعة باتنة 1 الحاج لخضر - كلية العلوم الاقتصادية والتجارية وعلوم التسيير - مخبر الدراسات الاقتصادية للصناعة المحلية |
| المؤلف الرئيسي: | Belhadj-Ezzine, Fethia (Author) |
| مؤلفين آخرين: | Abdelhadi, Mohamed (Co-Author) |
| المجلد/العدد: | مج14, ع1 |
| محكمة: | نعم |
| الدولة: |
الجزائر |
| التاريخ الميلادي: |
2024
|
| الشهر: | جوان |
| الصفحات: | 54 - 83 |
| ISSN: |
1112-7856 |
| رقم MD: | 1498608 |
| نوع المحتوى: | بحوث ومقالات |
| اللغة: | الإنجليزية |
| قواعد المعلومات: | EcoLink |
| مواضيع: | |
| كلمات المؤلف المفتاحية: |
Strategic Perspective of the Quality | Service Quality | Strategic Dimension of Service Quality | ISO 9000 | Standards and Specifications
|
| رابط المحتوى: |
الناشر لهذه المادة لم يسمح بإتاحتها. |
| المستخلص: |
This study aims to highlight the strategic dimension of service quality, which organizations seek to achieve by adopting ISO 9000 specifications, in order to increase their market share locally and internationally, and develop their services according to the principles of total quality management. The strategic dimension results from the use of international standards in service delivery, which demand excellence in satisfying customer demands and expectations as well as ongoing service quality improvement. The organization seeks certification in accordance with international standards and documentation of its qualifications from these organizations. By identifying the strategic dimensions of service quality that are distinguished by efficiency and excellence, which take into account the highest standards of service provision and requirements that should be focused on during service delivery, as well as the qualification strategy and alignment with standard spec, the primary goal of this study is to understand the necessity of organizations adopting total quality management standards within the ISO global specifications.). |
|---|---|
| ISSN: |
1112-7856 |
عناصر مشابهة
-
lntegrating Quality Function Deployment (QFD) In Service Design In Jawwal
بواسطة: الزبده، عوني منشور: (2004) -
The Impact of Quality Management Maturity Level on Organizational Performance in Jordanian ISO 9000 Certified Manufacturing Companies
بواسطة: فتيان، آيات محمد عمر منشور: (2022) -
An Applied Study to Measure the Quality of Banking Services and Customer Loyalty: Case Study of the Banks of the City of Saida
بواسطة: Djebbouri, Mohamed منشور: (2020) -
The Effect of Banking Service Quality on Improving Customer Satisfaction in Banking: Case Study of the Algerian Banking Customer
بواسطة: Mansouri, Chaima منشور: (2021) -
THE ISO STANDARD AND SOFTWARE QUALITY MANAGEfNT: MODELS AND THE LIMITATIONS
بواسطة: Al Saad, Hamad منشور: (1997)
