المستخلص: |
At the present time and as a result of the rapid development and fierce competition between business organizations including ports, these organizations must reach the highest levels of specialization in their field of business in order to increase their competitiveness. As the management of logistical activities plays an essential role in the work of ports by controlling all activities related to service provision in each part or work system inside and outside the port. The research aims to improve the activity of entry of external transport trucks to the port, through the use of queuing theory models to measure the performance indicators of the entry gate of external transport trucks to container terminals. For the purpose of reducing waiting time for trucks transportation, balancing waiting costs and service costs, in addition to working to reduce the total cost. The results of the research concluded that the use of queuing theory models contributed to improving the management of the activity of transport trucks entering the port and recommendations will be presented at the end of the research.
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