QUALITY IN TRAVEL AGENCIES SERVICES AND MANAGEMENT
| المصدر: | مجلة علوم وفنون - دراسات وبحوث |
|---|---|
| الناشر: | جامعة حلوان |
| المؤلف الرئيسي: | Mohamed, Hala Fouad Tawfik (Author) |
| المجلد/العدد: | مج19, ع4 |
| محكمة: | نعم |
| الدولة: |
مصر |
| التاريخ الميلادي: |
2007
|
| الشهر: | أكتوبر |
| الصفحات: | 29 - 53 |
| رقم MD: | 656670 |
| نوع المحتوى: | بحوث ومقالات |
| اللغة: | الإنجليزية |
| قواعد المعلومات: | HumanIndex |
| مواضيع: | |
| رابط المحتوى: |
عدد مرات التحميل
11
| المستخلص: |
First: Service Quality in Travel Agency 1- Definitions and importance of Quality. 2- Quality service improvement does not increase costs 3- Approaches to Quality. 4- Quality Determinants. 5- Service Quality Gaps. Second: Managing the service Quality in travel agencies 1- The role of Management Functions in the service Quality 2- Quality Marketing Strategy. 3- Tourist Service blue printing in travel agencies 4- Influencing the service Quality of tourist service suppliers. Third: Quality Management in Travel Agencies 1- Quality Management Systems. 2- Developing Quality Management System in Travel Agencies. 3- Quality Standards in Tourism. 4- Quality Management Requirements. 5- Quality Management Assessment - A- Quality Management Assessment ISO-9001-2000 B- Environmental Quality Management System Fourth: The Implication of Quality (Service and Management in the Inbound Travel Agencies of Dubai) 1. Questionnaire Analysis: 2. Results of the questionnaire Fifth: Conclusion and Recommendations |
|---|
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