QUALITY IN TRAVEL AGENCIES SERVICES AND MANAGEMENT
| المصدر: | مجلة علوم وفنون - دراسات وبحوث |
|---|---|
| الناشر: | جامعة حلوان |
| المؤلف الرئيسي: | Mohamed, Hala Fouad Tawfik (AUTH.) |
| المجلد/العدد: | مج19, ع4 |
| محكمة: | نعم |
| الدولة: |
مصر |
| التاريخ الميلادي: |
2007
|
| الشهر: | أكتوبر |
| الصفحات: | 29 - 53 |
| رقم MD: | 656670 |
| نوع المحتوى: | بحوث ومقالات |
| اللغة: | الإنجليزية |
| قواعد المعلومات: | HumanIndex |
| مواضيع: | |
| رابط المحتوى: |
عدد مرات التحميل
11
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|---|---|---|---|
| 001 | 0054134 | ||
| 041 | |a eng | ||
| 044 | |b مصر | ||
| 100 | |9 337355 |a Mohamed, Hala Fouad Tawfik |e AUTH. | ||
| 245 | |a QUALITY IN TRAVEL AGENCIES SERVICES AND MANAGEMENT | ||
| 260 | |b جامعة حلوان |c 2007 |g أكتوبر | ||
| 300 | |a 29 - 53 | ||
| 336 | |a بحوث ومقالات | ||
| 520 | |b First: Service Quality in Travel Agency 1- Definitions and importance of Quality. 2- Quality service improvement does not increase costs 3- Approaches to Quality. 4- Quality Determinants. 5- Service Quality Gaps. Second: Managing the service Quality in travel agencies 1- The role of Management Functions in the service Quality 2- Quality Marketing Strategy. 3- Tourist Service blue printing in travel agencies 4- Influencing the service Quality of tourist service suppliers. Third: Quality Management in Travel Agencies 1- Quality Management Systems. 2- Developing Quality Management System in Travel Agencies. 3- Quality Standards in Tourism. 4- Quality Management Requirements. 5- Quality Management Assessment - A- Quality Management Assessment ISO-9001-2000 B- Environmental Quality Management System Fourth: The Implication of Quality (Service and Management in the Inbound Travel Agencies of Dubai) 1. Questionnaire Analysis: 2. Results of the questionnaire Fifth: Conclusion and Recommendations | ||
| 653 | |a إدارة الجودة الشاملة |a وكالات السفر |a السفر و السياحة |a جودة الخدمات | ||
| 773 | |4 العلوم الإنسانية ، متعددة التخصصات |4 فنون |6 Humanities, Multidisciplinary |6 Art |c 014 |e Science and Arts Research Studies |l 004 |m مج19, ع4 |o 0241 |s مجلة علوم وفنون - دراسات وبحوث |v 019 | ||
| 856 | |u 0241-019-004-014.pdf | ||
| 930 | |d y |p y | ||
| 995 | |a HumanIndex | ||
| 999 | |c 656670 |d 656670 | ||
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