| LEADER |
01866nam a22002057a 4500 |
| 001 |
0054134 |
| 044 |
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|b مصر
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| 100 |
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|9 337355
|a Mohamed, Hala Fouad Tawfik
|e AUTH.
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| 245 |
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|a QUALITY IN TRAVEL AGENCIES SERVICES AND MANAGEMENT
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| 260 |
|
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|b جامعة حلوان
|c 2007
|g أكتوبر
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| 300 |
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|a 29 - 53
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| 336 |
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|a بحوث ومقالات
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| 520 |
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|b First: Service Quality in Travel Agency 1- Definitions and importance of Quality. 2- Quality service improvement does not increase costs 3- Approaches to Quality. 4- Quality Determinants. 5- Service Quality Gaps. Second: Managing the service Quality in travel agencies 1- The role of Management Functions in the service Quality 2- Quality Marketing Strategy. 3- Tourist Service blue printing in travel agencies 4- Influencing the service Quality of tourist service suppliers. Third: Quality Management in Travel Agencies 1- Quality Management Systems. 2- Developing Quality Management System in Travel Agencies. 3- Quality Standards in Tourism. 4- Quality Management Requirements. 5- Quality Management Assessment - A- Quality Management Assessment ISO-9001-2000 B- Environmental Quality Management System Fourth: The Implication of Quality (Service and Management in the Inbound Travel Agencies of Dubai) 1. Questionnaire Analysis: 2. Results of the questionnaire Fifth: Conclusion and Recommendations
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| 653 |
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|a إدارة الجودة الشاملة
|a وكالات السفر
|a السفر و السياحة
|a جودة الخدمات
|
| 773 |
|
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|4 العلوم الإنسانية ، متعددة التخصصات
|4 فنون
|6 Humanities, Multidisciplinary
|6 Art
|c 014
|e Science and Arts Research Studies
|l 004
|m مج19, ع4
|o 0241
|s مجلة علوم وفنون - دراسات وبحوث
|v 019
|
| 856 |
|
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|u 0241-019-004-014.pdf
|
| 930 |
|
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|d y
|p y
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| 995 |
|
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|a HumanIndex
|
| 995 |
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|a HumanIndex
|
| 999 |
|
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|c 656670
|d 656670
|
