المستخلص: |
Research on the role of knowledge management (KM) on organizational performance has drawn much attention in the last decade. This study aims to extend this literature with a framework for the link between knowledge management and performance in organizations, with a view of providing a deeper understanding of the different KM output levels or stages that this link goes through as well as highlighting the organizational context of each level in that link. A survey method has been used to elicit opinions from 167 mid and top level managers from the top 81 Bahraini businesses. The study results produced a multistage model. It positioned ‘knowledge management activities’ as the first output level, leading to ‘innovation’ as the second, which in turn impacts the organization level of ‘agility’, and finally links to ‘performance’ as the finaloutcome. Statistical indicators highlighted the different organizational enablers for these stages. We believe that the framework may become a standard model, i.e. may work as a reference for academics and practitioners to help evaluate which KM level needs to be emphasized, at what time, and then what critical factors managers should work on in order to maximize the organization’s outcome from this stage.
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