| المستخلص: |
The main objectives of the study are to recognize the reality of the administrative reform in the Palestinian Authority's institutions, and identify the extent of the application of the principles of good governance in the Palestinian Authority's institutions (transparency, accountability, integrity, justice, participation, responsiveness, effectiveness). The study population consisted of administrative staff in the Palestinian Authority institutions in the outskirts of Jerusalem, totaling 450 employees, taken from a random sample of the study population which were (90) employees who had received the questionnaire and 84 of them returned questionnaire by 93%, the ratio was suitable for conducting of the study. The questionnaire method was used to collect data and study examined the opinions of the study sample, The questionnaire was divided into two parts, The first section included general information about the respondents. The second section included items which measured respondents’ opinions about administrative reform in the Palestinian Authority's Institutions and its relationship to good governance, which answers the questions and hypothesis of the study The study found several results: Results of the study showed that institution instructions are clear and declared, with large degree of consent of the respondents, also the institution establishes clear mechanisms to fight corruption, with medium degree of approval of the respondents. And from results the study the employees have full powers to accomplish the tasks of citizens without reference to officials, and the institution addresses cases of abuse of power, with medium degree of approval of the respondents. The results of the study showed that accountability for negligence in senior management is not slogans but measures, and administrative decisions apply to all employees fairly, with medium degree of approval of the respondents, and there is an effective administrative and financial audit in the organization's policies, and there is discrimination between employees on the basis of geographical area to which the employee belongs, with medium degree of approval of the respondents. The study recommended several recommendations that the most important: should be given full authority of which are the employees in order to complete the transactions of the citizens without reference to officials, and the first official in the organization addresses the abuse of authority by officials, and it should be the first official public institution accountable for negligence of staff in the senior management in their work and the performance of their duties, and that administrative decisions are applied to all employees fairly. There is need for equal treatment between employees by their superiors, and nondiscrimination, the basis of political affiliation or gender.
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