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Enterprise resource planning systems serve as the organization’s backbone in providing fundamental decision-making support. In the past, departments made decisions independent of each other. ERP systems provide a foundation for collaboration between departments, enabling people in different business areas to communicate. ERP systems have been widely adopted in large organizations to store critical knowledge used to make the decisions that drive performance. To be competitive, organizations must always strive for excellence in every business process enterprisewide, a daunting challenge if the organization has multisite operations worldwide. To obtain operational efficiencies, lower costs, improve supplier and customer relations, and increase revenues and market share, all units of the organization must work together harmoniously toward congruent goals. An ERP system will help an organization achieve this
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