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Empirical Analysis of Passenger Self-Service Implementation in Cairo International Airport
| المصدر: | المجلة الدولية للتراث والسياحة والضيافة |
|---|---|
| الناشر: | جامعة الفيوم - كلية السياحة والفنادق |
| المؤلف الرئيسي: | Abdel Rady, Hussein Abdel Wahab (Author) |
| المجلد/العدد: | مج11, ع1 |
| محكمة: | نعم |
| الدولة: |
مصر |
| التاريخ الميلادي: |
2017
|
| الشهر: | مارس |
| الصفحات: | 17 - 29 |
| ISSN: |
2636-4115 |
| رقم MD: | 978989 |
| نوع المحتوى: | بحوث ومقالات |
| اللغة: | الإنجليزية |
| قواعد المعلومات: | HumanIndex |
| مواضيع: | |
| كلمات المؤلف المفتاحية: |
Self Service | Cairo International Airport | Passenger Self-Service | Fast Travel Program
|
| رابط المحتوى: |
الناشر لهذه المادة لم يسمح بإتاحتها. |
| LEADER | 02302nam a22002177a 4500 | ||
|---|---|---|---|
| 001 | 1721540 | ||
| 041 | |a eng | ||
| 044 | |b مصر | ||
| 100 | |a Abdel Rady, Hussein Abdel Wahab |e Author |9 501449 | ||
| 245 | |a Empirical Analysis of Passenger Self-Service Implementation in Cairo International Airport | ||
| 260 | |b جامعة الفيوم - كلية السياحة والفنادق |c 2017 |g مارس | ||
| 300 | |a 17 - 29 | ||
| 336 | |a بحوث ومقالات |b Article | ||
| 520 | |b The purpose of this paper is to provide an empirical analysis an airport passenger operation and to improve its efficiency. An implementing was conducted to evaluate the quantitative and qualitative efficiency of the self-service check-in booth in Cairo International Airport. As community becomes more customary with new technologies, airlines and airports are using new steps to deliver faster and smother services to airline passengers. This study includes web check-in, mobile phone check in, check-in kiosks, and personalized check-in methods. Data were collected at Cairo International Airport on several non- sequential days. The results showed that to create satisfaction with the check-in process, e-check-in appears to play an important role as it reduces waiting times. However the new procedures are not trusted completely, so operated check-in steps are still needed. Self check-in steps appear more important for passengers. Furthermore, web check-in appears to be a more common method, especially for travelers aged 35- 44 years. | ||
| 653 | |a الخدمات الإلكترونية |a الخدمات الذاتية |a مصر |a المجتمع المصري |a مطار القاهرة الدولي |a شركات الطيران |a مستخلصات الأبحاث | ||
| 692 | |b Self Service |b Cairo International Airport |b Passenger Self-Service |b Fast Travel Program | ||
| 773 | |4 العلوم الإنسانية ، متعددة التخصصات |6 Humanities, Multidisciplinary |c 014 |e International Journal of Heritage, Tourism, and Hospitality |f Al-Mağallah Al-Dawliyyaẗ yaḥah wal Ḍiyafah Lil Turāṯ wal Si |l 001 |m مج11, ع1 |o 1941 |s المجلة الدولية للتراث والسياحة والضيافة |v 011 |x 2636-4115 | ||
| 856 | |u 1941-011-001-014.pdf | ||
| 930 | |d n |p y |q n | ||
| 995 | |a HumanIndex | ||
| 999 | |c 978989 |d 978989 | ||
عناصر مشابهة
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Evaluation of Current Smart Airport Technologies Implemented in Cairo International Airport
بواسطة: Mohamed, Mahmoud M. O. منشور: (2018) -
Obstacles to the Adoption of Self-Service Technology at Cairo International Airport
بواسطة: Khairat, Ghada Mohamed منشور: (2014) -
Evaluation of After Sales Services in Airline: Companies Case Study Egyptair
بواسطة: Abdel Rady, Hussein Abdel Wahab منشور: (2019) -
Measuring Airline Service Quality Using AiRQUAL Model: A Study Applied to Egyptair
بواسطة: Abdel Rady, Hussein Abdel Wahab منشور: (2018) -
The Effect of Airport and In-Flight Service Quality on Customer Satisfaction
بواسطة: بدر الدين، رغده محمد منشور: (2016)
