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الرئيسية > Student Satisfaction in Select...>الوصف

Student Satisfaction in Selected Malaysian Universities: Service Quality as Determinant in the Quest for Higher Education

المؤلف الرئيسي: Mohrim, Adil Abdulrahim (Author)
مؤلفين آخرين: Munssour, Mubarak Mohammed (Advisor)
التاريخ الميلادي: 2016
موقع: كوالالمبور
التاريخ الهجري: 1437
الصفحات: 1 - 72
رقم MD: 996395
نوع المحتوى: رسائل جامعية
اللغة: الإنجليزية
الدرجة العلمية: رسالة ماجستير
الجامعة: جامعة المدينة العالميه
الكلية: كلية العلوم المالية والإدارية
الدولة: ماليزيا
قواعد المعلومات: Dissertations
مواضيع:
التعليم العالي | طلاب الجامعات | جودة الخدمات الأكاديمية | ماليزيا
رابط المحتوى:
صفحة العنوان     
المستخلص     
قائمة المحتويات     
24 صفحة الأولى     

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المستخلص: The present study discusses factors influencing students’ satisfaction in Malaysian universities. The main purpose of this study was to conduct an in-depth, comprehensive study on the factors that influences graduate’s satisfaction studying in Malaysian’s universities in Kuala Lumpur and Selangor region. Further, the study focused in understanding how the perception of graduate student satisfaction towards the quality of the services delivered in the university. The study employed a quantitative research approach, whereby 121 respondents were drawn from organizations in Malaysia. Using SPSS version 22, multiple regression analysis was carried out on one dependent variable (Y) and 7 independent variables (x1, x2, x3, x4, x5, x6, and x7). The results of the multiple regressions shows that there exist a positive relationship between the dependent variable (Y) which is overall students satisfaction and the other seven variables which are; academic aspects, non-academic aspects, program issues, access, reputation, design, delivery and assessment and group size. The chief limitation of the study was the sample size and scope. In addition, there might be other service quality variables that were not included in this research; language barrier was a challenge as not all international students understood the language well. The present research is a pioneering research work that has not yet been studied before to the best of the author’s knowledge. Several implications of the research to academicians, government officials and practitioners were further discussed. Universities seeking to boost their student’s population must boost both their staff moral together with that of students by providing qualified tutors and lectures who understand their role properly.

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