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E-Management as a Mechanism to Improve the Educational Service Quality in Algerian Universities during Covid-19: An Applied Study at Saida University

المصدر: مجلة البشائر الاقتصادية
الناشر: جامعة طاهري محمد، بشار - كلية العلوم الاقتصادية والعلوم التجارية وعلوم التسيير
المؤلف الرئيسي: Moulai, Amar (Author)
مؤلفين آخرين: Yazid, Kada (Co-Author)
المجلد/العدد: مج7, ع2
محكمة: نعم
الدولة: الجزائر
التاريخ الميلادي: 2021
الشهر: أوت
الصفحات: 925 - 940
DOI: 10.33704/1748-007-002-053
ISSN: 2437-0932
رقم MD: 1163271
نوع المحتوى: بحوث ومقالات
اللغة: الإنجليزية
قواعد المعلومات: EcoLink
مواضيع:
كلمات المؤلف المفتاحية:
E-Management | Service Quality | Educational Service Quality | Computer Hardware | Communication Networks
رابط المحتوى:
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المستخلص: This study aims to identify the contribution of e-management on improving the educational service quality in Algerian Universities during COVID-19. To achieve the objectives of this study, the descriptive analytical method was adopted and conducting a practical study at Saida University by distributing an electronic questionnaire to PhD students. The results of the study found that there is a statistically significant impact of emanagement (as a whole) on improving the educational service quality. Moreover, the stepwise regression resulted in formulating two models to predict the relationship between e-management and educational service quality. The first model depended on one variable (communication networks) which alone explained 34.6% of the variance in educational service quality at the University. However, the second model was based on both (communication networks and computer hardware), which together explained 38.5% of the variance in educational service quality at Saida University.

ISSN: 2437-0932

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