E-Management as a Mechanism to Improve the Educational Service Quality in Algerian Universities during Covid-19: An Applied Study at Saida University
| المصدر: | مجلة البشائر الاقتصادية |
|---|---|
| الناشر: | جامعة طاهري محمد، بشار - كلية العلوم الاقتصادية والعلوم التجارية وعلوم التسيير |
| المؤلف الرئيسي: | Moulai, Amar (Author) |
| مؤلفين آخرين: | Yazid, Kada (Co-Author) |
| المجلد/العدد: | مج7, ع2 |
| محكمة: | نعم |
| الدولة: |
الجزائر |
| التاريخ الميلادي: |
2021
|
| الشهر: | أوت |
| الصفحات: | 925 - 940 |
| DOI: |
10.33704/1748-007-002-053 |
| ISSN: |
2437-0932 |
| رقم MD: | 1163271 |
| نوع المحتوى: | بحوث ومقالات |
| اللغة: | الإنجليزية |
| قواعد المعلومات: | EcoLink |
| مواضيع: | |
| كلمات المؤلف المفتاحية: |
E-Management | Service Quality | Educational Service Quality | Computer Hardware | Communication Networks
|
| رابط المحتوى: |
عدد مرات التحميل
8
| المستخلص: |
This study aims to identify the contribution of e-management on improving the educational service quality in Algerian Universities during COVID-19. To achieve the objectives of this study, the descriptive analytical method was adopted and conducting a practical study at Saida University by distributing an electronic questionnaire to PhD students. The results of the study found that there is a statistically significant impact of emanagement (as a whole) on improving the educational service quality. Moreover, the stepwise regression resulted in formulating two models to predict the relationship between e-management and educational service quality. The first model depended on one variable (communication networks) which alone explained 34.6% of the variance in educational service quality at the University. However, the second model was based on both (communication networks and computer hardware), which together explained 38.5% of the variance in educational service quality at Saida University. |
|---|---|
| ISSN: |
2437-0932 |
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