The Impact of Corporate Social Responsibility on Customers' Satisfaction: A Structural Model
| المصدر: | مجلة بحوث الإدارة والاقتصاد |
|---|---|
| الناشر: | جامعة زيان عاشور بالجلفة - كلية العلوم الاقتصادية والتجارية وعلوم التسيير |
| المؤلف الرئيسي: | Nessraoui, Dounia Zed (Author) |
| المجلد/العدد: | مج5, ع4 |
| محكمة: | نعم |
| الدولة: |
الجزائر |
| التاريخ الميلادي: |
2023
|
| الشهر: | ديسمبر |
| الصفحات: | 474 - 487 |
| ISSN: |
2676-184x |
| رقم MD: | 1456598 |
| نوع المحتوى: | بحوث ومقالات |
| اللغة: | الإنجليزية |
| قواعد المعلومات: | EcoLink |
| مواضيع: | |
| كلمات المؤلف المفتاحية: |
Corporate Social Responsibility | Customers' Satisfaction | Social Responsibility Dimensions
|
| رابط المحتوى: |
عدد مرات التحميل
1
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|---|---|---|---|
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| 041 | |a eng | ||
| 044 | |b الجزائر | ||
| 100 | |9 619921 |a Nessraoui, Dounia Zed |e Author | ||
| 245 | |a The Impact of Corporate Social Responsibility on Customers' Satisfaction: |b A Structural Model | ||
| 260 | |b جامعة زيان عاشور بالجلفة - كلية العلوم الاقتصادية والتجارية وعلوم التسيير |c 2023 |g ديسمبر | ||
| 300 | |a 474 - 487 | ||
| 336 | |a بحوث ومقالات |b Article | ||
| 520 | |b This study examined how adopting corporate social responsibility dimensions affects customers' satisfaction levels. Our analysis relied on the constructive modeling equation using PLS-SEM, which revealed a correlation of 0.46 between the two variables. This implies that changes in the six dimensions of social responsibility - economic, environmental, ethical, legal, Philanthropic, and social - can explain up to 78.6% of the variations in customer satisfaction concerning image, trust, attitude, and security. Additionally, we observed a pathway coefficient of roughly 0.68, indicating a robust and statistically significant association between social responsibility and customer satisfaction. These results offer valuable insights into the causal relationship between social responsibility and customer satisfaction. | ||
| 653 | |a المسؤولية الاجتماعية |a حوكمة الشركات |a رضا العملاء | ||
| 692 | |b Corporate Social Responsibility |b Customers' Satisfaction |b Social Responsibility Dimensions | ||
| 773 | |4 الإدارة |4 الاقتصاد |6 Management |6 Economics |c 034 |e Management & Economics Research Journal |f Mağallaẗ buḥūṯ al-idāraẗ wa al-iqtiṣād |l 004 |m مج5, ع4 |o 2063 |s مجلة بحوث الإدارة والاقتصاد |v 005 |x 2676-184x | ||
| 856 | |u 2063-005-004-034.pdf | ||
| 930 | |d y |p y |q n | ||
| 995 | |a EcoLink | ||
| 999 | |c 1456598 |d 1456598 | ||
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