المستخلص: |
Job burnout is a syndrome that involves depersonalization, emotional exhaustion, and a sense of low personal accomplishment. Previous studies have found negative correlation between job burnout and job performance. However, there is lack of literature that explores the nature of this relation in terms of burnout, contextual job performance, specifically in the hospitality industry. Therefore, the purpose of this study is to identify the relation between job burnout, contextual job performance of hotel employees in Egypt, and hotel type. The study utilized two measurement instruments to measure Job burnout and contextual job performance. Out of500forms distributed, 300forms were successfully filled out and collected. The study found that hotel type, job burnout, and contextual job performance are strongly linked. This study is the first empirical study in Egypt that focuses on the relation between job burnout and contextual job performance in the hospitality industry.
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