The Jordanian e-Government services’ quality and its impact on user satisfaction: An empirical study on the public sector
| المؤلف الرئيسي: | قبرطاي، نور الدين محمد (مؤلف) |
|---|---|
| مؤلفين آخرين: | السعود، أنس راتب (مشرف) |
| التاريخ الميلادي: |
2019
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| موقع: | السلط |
| الصفحات: | 1 - 131 |
| رقم MD: | 994342 |
| نوع المحتوى: | رسائل جامعية |
| اللغة: | الإنجليزية |
| الدرجة العلمية: | رسالة ماجستير |
| الجامعة: | جامعة عمان الأهلية |
| الكلية: | عمادة الدراسات العليا والبحث العلمي |
| الدولة: | الاردن |
| قواعد المعلومات: | Dissertations |
| مواضيع: | |
| رابط المحتوى: |
عدد مرات التحميل
74
| المستخلص: |
Many aspects of life have become attainable through the magical tool of the Internet. Medicine, education, shopping are now done through the online tools and website. In 2002, Jordan had taken a massive step in initiating a project that transforms all of the Jordanian government services into an online platform as an approach for e-services. The current study aimed at examining the quality of Jordanian e-government services and its influence on user satisfaction. It is worth noticing here that the word 'users' appearing within the application and tool of study referred to governmental officials who are attending and tackling electronic government's issues and statistics within the project. Depending on the qualitative approach, a number of e-government officials from the Ministry of Interior and the Ministry of ICT were invited for a focus group- discussion regarding (tangibility, responsiveness, reliability, assurance and empathy) of Jordanian e-government services, and to what degree a user satisfaction is apparent. The results of the study indicated that there is a good level of user satisfaction – even though it should be higher tangibility and reliability appeared to be the most influential variables among the chosen ones of service quality. However, assurance and empathy appeared to be the least influential variables, which call for governmental development on those dimensions. The study has resulted a number of recommendations such as Quality which is the most important aspect in e-government or any e-service that is provided from distance. Existing Quality Management departments should be put into activity. |
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