The Impact of Services Quality on Customer Satisfaction in Banking Institions: Study of a Sample of Private Banks Customers in Jijel
| المصدر: | مجلة المنتدى للدراسات والأبحاث الإقتصادية |
|---|---|
| الناشر: | جامعة زيان عاشور بالجلفة - كلية العلوم الإقتصادية والتجارية وعلوم التسيير - قسم العلوم الإقتصادية |
| المؤلف الرئيسي: | Boukrika, Rafika (Author) |
| مؤلفين آخرين: | Zabat, Sami (Co-Author) |
| المجلد/العدد: | مج6, ع2 |
| محكمة: | نعم |
| الدولة: |
الجزائر |
| التاريخ الميلادي: |
2022
|
| الصفحات: | 840 - 854 |
| ISSN: |
2588-1817 |
| رقم MD: | 1338715 |
| نوع المحتوى: | بحوث ومقالات |
| اللغة: | الإنجليزية |
| قواعد المعلومات: | EcoLink |
| مواضيع: | |
| كلمات المؤلف المفتاحية: |
Service Quality | Service Quality Dimensions | Customer Satisfaction | Customer | Bank
|
| رابط المحتوى: |
عدد مرات التحميل
10
| المستخلص: |
The purpose of this study is to explore the effect of service quality on customer satisfaction in banking institutions in Jijel city, where a questionnaire was distributed to collect data from a sample composed of 160 customers selected through random sampling. The results of the empirical study showed a positive effect of the quality of banking service on customer satisfaction of banking institutions, in the studied sample. In addition, responsiveness was found to be the most influential dimension. |
|---|---|
| ISSN: |
2588-1817 |
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