| المستخلص: |
يسعى العالم دائما إلى التغيير للأفضل من أجل حياة رائعة للجميع من خلال التواصل مع الناس ومعرفة المتطلبات والاحتياجات لكل منهم ولذا أصبح من الضروري لدى المؤسسات والمصانع الحكومية والخاصة سواء كانت تصنيعية أو خدمية أن تؤمن بدور الجودة ومدى تأثير مردودها على المنشآت، حيث أن هناك دائما أفضل مما نحن عليه. ويجب علينا ملاحظة وجود فجوة بين الدول التي تقوم بتطبيق نظم الجودة من مفاهيم ومبادئ وأدوات وهي الدول التي سادت تجارتها العالم وأصبح اقتصادها مرموقا وعلى العكس بالنسبة للدول التي لم تطبق علوم الجودة حدث لها تدهور اقتصادي. وإن هذه الفجوة أصبحت تمثل الفارق بين الدول المتقدمة التي تقوم بالبحث والتطبيق لنظم إدارة الجودة والدول النامية، ولزاما علينا أن نتبنى تلك الثقافة من أجل تجاوز الأزمات الاقتصادية. ولذلك قام رواد الجودة بتطبيق نظم الجودة التي تعمل على التحسين المستمر والأداء الأمثل للمنشآت الصناعية والخدمية.
The world is always striving to change for the better for a wonderful life for all by communicating with people and knowing the requirements and needs of each of them. Therefore, it has become necessary for government and private institutions and factories, whether manufacturing or service, to believe in the role of quality and the extent of its impact on facilities, as there is always better than we are. We must note the existence of a gap between the countries that implement quality systems in terms of concepts, principles and tools, and they are the countries whose trade has dominated the world and whose economy has become prestigious. On the contrary, for countries that did not apply quality sciences, an economic deterioration occurred. And this gap has become the difference between developed countries that research and implement quality management systems and developing countries, and we must adopt that culture in order to overcome economic crises. Therefore, the Quality Pioneers have applied quality systems that work on continuous improvement and optimal performance of industrial and service facilities. In this study, we talk about the philosophy and principles of Lean philosophy, which is a Japanese-origin method that was invented by Toyota, the car manufacturer, and developed during successive decades and worked with it, and achieved amazing successes, and even managed to maintain the lead in the global market until now, which was called in The past was Lean Manufacturing, but it appeared in many services, and that is why the name was changed to Lean Thinking, and this is because it was applied to services as well.
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