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الرئيسية > Welcome Aboard>الوصف

Welcome Aboard

المصدر: المجلة الدولية للتراث والسياحة والضيافة
الناشر: جامعة الفيوم - كلية السياحة والفنادق
المؤلف الرئيسي: Atef,Tamer (Author)
مؤلفين آخرين: Megahed, Farida Mohamed (Co-Author)
المجلد/العدد: مج7, ع1
محكمة: نعم
الدولة: مصر
التاريخ الميلادي: 2013
الصفحات: 16 - 28
ISSN: 2636-4115
رقم MD: 997869
نوع المحتوى: بحوث ومقالات
اللغة: الإنجليزية
قواعد المعلومات: HumanIndex
مواضيع:
اكرام الضيف | موظف الاستقبال | التدريب الفندقي
كلمات المؤلف المفتاحية:
Hospitality Industry | Orientation | Training | Mentor
رابط المحتوى:

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المستخلص: Employees in the hospitality industry are the backbone of a service, so it is important that they are well prepared, presented and informed. Employees’ orientation or induction is the process by which new staff members are introduced to their work environment, duties and responsibilities and fellow colleagues. New employees’ orientation and induction Program is useful for both employees and employers. It should be well planned and organised. The idea is to inform and educate the new employee about the rules and regulations of the organisation and his role and duties in his department. Employees’ orientation makes a new employee feel welcome and committed. The aim this study is to propose an integrated hospitality new employees orientation program and a follow-up checklist. A questionnaire was used to gather data and measure respondents’ perceptions of subject under investigation. The sample comprised 7 Major five star hotel chains in Egypt. Frequencies and percentages were used for data description and ranking. Analysis of the collected data confirmed a need for a new employee orientation program. It also identified specific topics for the program.
ISSN: 2636-4115

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