المستخلص: |
The primary objective of this research was to investigate the factors mostly affecting university students in choosing fast-food restaurants. This study examined literature on the consumer behavior during the buying- decision process, and restaurant selection according to a bundle of attributes which in turn requires a certain level of service quality, at a certain price, in addition to the food attributes. The findings of the research indicate that, in general, the five most affecting factors are: service speed, reputation, atmosphere, decor and service efficiency. The study also established that the importance of the attributes changed, depending on consumer's age, gender and income level
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