Housekeeping Performance and Guest Satisfaction in Resort Hotels
| المصدر: | المجلة الدولية للتراث والسياحة والضيافة |
|---|---|
| الناشر: | جامعة الفيوم - كلية السياحة والفنادق |
| المؤلف الرئيسي: | Fouad, Mahinor Ahmed (Author) |
| مؤلفين آخرين: | Hussein, Shawki (Co-Author) , Attia, Awny Youssef (Co-Author) |
| المجلد/العدد: | مج7, ع2 |
| محكمة: | نعم |
| الدولة: |
مصر |
| التاريخ الميلادي: |
2013
|
| الشهر: | سبتمبر |
| الصفحات: | 246 - 256 |
| ISSN: |
2636-4115 |
| رقم MD: | 998562 |
| نوع المحتوى: | بحوث ومقالات |
| اللغة: | الإنجليزية |
| قواعد المعلومات: | HumanIndex |
| مواضيع: | |
| كلمات المؤلف المفتاحية: |
Housekeeping Performance | Hotel Service Quality | Customer Satisfaction
|
| رابط المحتوى: |
الناشر لهذه المادة لم يسمح بإتاحتها. |
| المستخلص: |
With globalization and people continually traveling abroad to and from different countries, the hotel industry faces many challenges in accommodating these different cultural influences. The hotel industry is a very competitive business in which customers place great emphasis on reliability, thus improving the housekeeping services will help in minimizing cost and time investment. Customer satisfaction has been identified as a key performance indicator in hotel industry. Service quality and customer satisfaction have increasingly been identified as key factors in the battle for competitive differentiation and customer retention. Hotels must enhance customer satisfaction by training the housekeeping to work efficiently with friendly manner. The aim of this study is to evaluate the housekeeping performance and its impact on guest satisfaction and determine the strength and weakness points in employee’s performance. |
|---|---|
| ISSN: |
2636-4115 |
عناصر مشابهة
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Evaluating the Performance of Employees in Food and Beverage Department at Resort Hotels
بواسطة: Fouad, Mahinor Ahmed منشور: (2014) -
Evaluation of the Performance of Guest Room Attendants of Housekeeping Department: Application to Cairo Three Star Hotels
بواسطة: Aziz, Wael Mahmoud منشور: (2013) -
Customers and Staff Perception towards All-Inclusive Programs in Resort Hotels
بواسطة: Saleh, Lamiaa H. منشور: (2013) -
Evaluating Human Resources Practices in Resort Hotels during Recession Periods
بواسطة: Mohamed, Hany Essam El-Din منشور: (2017) -
Guest Satisfaction And Hotel Profitability In Egypt
بواسطة: Halim, Yasser T. منشور: (2013)
